RTA administrator
Description
Position: Administrator – Registrar and Transfer Agency Services
Location: Hong Kong
The Administrator reports to the Vice President and supports the Investor Services department. Its tactical responsibilities feed one larger objective: to be part of an RTA team dedicated to providing excellent client service to our client base.
Primary responsibilities include:
Client Work and Client Service
- Trade Processing and Account Data maintenance, ensuring all records are processed timely and accurately on our TA platforms;
- Preparation of capital call notifications, investor statements, distributions and other communications to investors as required. Distributing the emails/faxes and couriers to investors as appropriate once they have been reviewed and approved;
- Review of investor trade documentation (Subscriptions, Redemption, Transfer documents) and gathering all the relevant supporting documentation including FATCA/KYC;
- Updating and maintaining MaplesFS databases for new funds and for changes in information for existing funds;
- Assisting team members with general administrative tasks and liaising with other departments as required;
- Accurately tracking and monitoring all Investor related queries and requests on behalf of our clients;
- Being the first point of contact for our clients and their Investor Service needs.
Training and Development
- Demonstrating a commitment to acquiring new capabilities, constantly striving to improve performance;
- Proactively seeking out and taking advantage of training and development opportunities;
- Developing a continuous learning plan with the consent of their Vice President.
Risk Management
- Acting in accordance with internal policies and procedures, consulting with others as appropriate;
- Delivering engagements on time, and to the full satisfaction of the Vice Presidents and client;
- Exhibiting integrity and confront unethical actions;
- Maintaining and promoting corporate values in conducting internal and external business activities and when interacting with colleagues;
- Adhering to the highest individual ethical and social standards when dealing with colleagues and clients;
- Being aware of the sensitivity of information and treat it appropriately;
- Demonstrating a high productivity level in work through time and cost control.
Business Management
- Consistently producing high volumes of work whilst maintaining a proficient performance on the job;
- Producing accurate, neat, thorough work;
- Having a strong attendance record;
- Grasping instructions quickly and accurately and solving novel or problem situations easily, communicating and obtaining consents from the Vice Presidents as appropriate;
- Withstanding pressure and remaining calm in high workload environments and other conflict situations;
- Being effective in organising own work, showing an ability to meet deadlines;
- Developing effective working relationships with the appropriate level of client staff;
- Responding promptly and professionally to requests for assistance.
Other
- Ad-hoc projects, as required
What You Bring
In addition to indisputably high ethical standards and autonomy, the ideal candidate possesses the following:
- A Degree holder with 1 – 3 years’ experience in Financial services or similar field;
- Problem solving skills;
- A good team player but also being able to work independently;
- Good oral and written communication skills;
- Flexible and adaptable to change;
- Positive attitude & energy;
- Strong technical skills.
Benefits & Rewards
The most enduring professional relationships are reciprocal relationships. The Maples Group prioritises employee health and wellbeing. Depending on your location, we offer a range of benefits, including:
- Comprehensive health coverage (medical, dental and optical)
- Competitive vacation packages
- Educational assistance and professional development programmes
- Savings or pension plan
- Life insurance
- Travel insurance
- Global mental wellness programme
- Social events
About the Maples Group
Over five decades, the Maples Group has grown from modest beginnings into one of the world's preeminent professional services firms, offering specialised fiduciary, fund administration, regulatory and compliance, entity formation and management and legal services on the laws of the British Virgin Islands, the Cayman Islands, Ireland, Jersey and Luxembourg.
You can learn more about the Maples Group on our corporate website. Experience our culture and our people on our Careers Page or on LinkedIn.
Disclaimer: All personal information collected during the application process will be used for recruitment-related purposes only. Please refer to our Job Applicant Privacy Notice at maples.com/privacy for details on how we handle personal information relating to job applicants.